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Posts Tagged ‘Customer First’
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Focusing on the Outcome, not the Target
Wednesday 30 June 2010"You can't manage what you can't measure" is a favourite management mantra. Management by measuring has had a fair following wind in recent years, hence the profusion of targets, particularly across the public sector. There is no question that targets drive behaviours, especially when they are heavily incentivised. The trouble arises ...[more] -
Harnessing the power of the Web
Friday 9 April 2010We've planned a session on Web 2.0 for the forthcoming ACT Conference on May 18. I confess to being somewhat of a Luddite when it comes to Facebook, Linked-In, Twitter, etc, much to the bemusement of my more switched-on friends like Frea O' Brien at Customer First who has used ...[more] -
Call to Action
Tuesday 30 March 2010In the run up to the 2010 ACT conference on May 18, NFEA Chief Executive George Derbyshire calls for action over professional standards. Read the release here. [more] -
Putting the Customer First
Monday 8 February 2010To become part of the NFEA network, business support organisations must be not-for-profit, have a primary or major objective to support potential and existing small and medium sized enterprises, and have either achieved or be working towards the quality standards of either ISO or Customer First. Customer service in business is ...[more] -
Saving Britain’s Future
Monday 28 September 2009I see Real Business magazine has launched a campaign called Saving Britain's future. They quite rightly see entrepreneurship as the route out of our currently rather depressing national economic situation. Their manifesto is generally unexceptional, containing a number of suggestions for making the tax system and government procurement more entrepreneur ...[more]